Delivery and Returns

Domestic shipping

We use Shippit, Sendle and Australia Post to send packages. All packages will be sent tracked and a tracking number will be provided (if available) once your order has been sent. Please allow up to 3-4 business days for your order to be processed and packed, however in most cases your order will be packed and send the next business day.

Delivery time is estimated between 3-5 workings days and in some cases up to 10 working days (ie: Perth & rural locations). Shipping fees include handling and packing fees as well as postage costs. Items are sent in appropriately sized parcels and boxes.

International Shipping

International shipping is available. Please contact us on hello@hunterandnomad.com.au for a quote prior to purchasing.

Duties and taxes are the responsibility of the customer. Please contact your local authority for more information. 

All shipping charges are subject to change without notice, in accordance with the fees and charges of Australia Post.  

Late deliveries, loss or damage

Hunter & Nomad cannot be held responsible for late deliveries, loss or damage of products ordered through our website. We utilise third party delivery services and cannot provide any warranty or guarantee that no damage will be caused during the delivery of any products you order from our website.

Insurance

Insurance is not included in the shipping fee, but items are well-protected and special care is taken to protect fragile objects. You should consider whether you wish to purchase shipping insurance to cover any such loss or damage. 

Incorrect or Returned Parcels
If the courier is unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Returns and Refunds

To return an item(s), please contact hello@hunterandnomad.com.au and indicate the reason for the return. Items must be returned within 7 days of purchase – new, unwashed and with original packaging and tags attached. It is the responsibility of the customer to cover the cost of the return postage back to Hunter & Nomad. 

We will credit your original method of payment, excluding any postage paid. The refund will be processed as soon as the items have been received by Hunter & Nomad, however, depending on which bank your account is held with please allow 14 days from the day you return the product for your account to be credited.

Pre-orders

For pre-orders where the delivery time exceeds the reasonable estimated lead time, Hunter & Nomad reserves the right to decline or accept a refund request on a case by case basis. In circumstances where (deemed) excessive delivery times are encountered by the customer but are out of the control of Hunter & Nomad (eg. Supplier imposed delays, economic crisis, local unrest in the Country of origin, pandemics, etc), a reasonable explanation as to why the shipment is delayed will be provided in support of the refund request. In these circumstance Customers are kindly requested to respect the situation as this is not intentionally incurred by Hunter & Nomad.

Reduced and one-off items

Please choose carefully with reduced items and one-off pieces like our vintage rugs as we do not refund or exchange if you change your mind or make a wrong decision.

Faulty Item

If you feel you have a faulty item, please email hello@hunterandnomad.com.au with an image of your item and we will assess the item on a case-by-case basis and respond with a resolution. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

Payments 

Ordering & Payment
Orders can be made securely through our website. We accept all major credit cards, Afterpay, PayPal, Google Pay, Apple pay and direct deposits.

Discount Codes/ Gift Vouchers

To redeem a discount code, simply enter the code in the discount code section on the Payment Information page during checkout. If you have any problems, please email hello@hunterandnomad.com.au

Questions
If you have any questions regarding your order, payment or delivery, please contact us at 
hello@hunterandnomad.com.au.